Frequently Asked Questions

Why are the audio and reading experiences different?
Communicating our stories through audio and text requires different approaches. We’ve designed the listening and reading experiences differently to serve the needs of each medium.
How do I know when a new story comes out?
We’ll let you know when a new story comes out via our newsletter for which you can sign up for here. You can also follow us on social media through Facebook, Instagram or Twitter.
How do I change my password?
You can change your password on your account page here.
How do I upgrade/downgrade?
If you’re a longtime MAEKAN user and want to change your pre-update membership status, please email community@archive.maekan.com.